This page explains how a Univo user can request deletion of an account and the personal data associated with it. Univo is operated by BELIRA COMPANY LIMITED. You may submit a deletion request from within Univo or by email without reinstalling or accessing the app.
Important Notice
Deleting your Univo account is permanent. After the request is completed:
- you will no longer be able to access the account;
- account information and associated personal data will be deleted or de-identified, subject to the limited retention described below;
- remaining digital items, credits, or entitlements associated only with the account may be lost; and
- the completed deletion cannot be reversed.
Method 1: Delete Your Account in Univo
- Open Univo and sign in to the account you want to delete.
- Tap the Profile icon in the bottom-right corner.
- Select Setting from the menu.
- Select Delete Account.
- Complete the requested account-ownership verification.
- Review the deletion notice and confirm permanent deletion.
The deletion process begins immediately after a valid in-app confirmation. Some data may remain temporarily in secured backups or as otherwise described under Data Retention below.
Method 2: Request Deletion by Email
If you cannot access Univo, send an email to uahpiryiulamd@hotmail.com from the email address associated with your account where possible.
Use the subject line:
Univo Account Deletion Request - [Your User ID]
Include only the information reasonably necessary for us to locate and verify the account:
- your Univo User ID;
- the email address or phone number associated with the account, if applicable; and
- a screenshot of your account profile page, with unrelated sensitive information redacted.
Do not send your password, full payment-card information, government identification number, or unrelated sensitive information. We may request limited additional information if reasonably necessary to verify account ownership and prevent unauthorized deletion.
Processing Timeline
- In-app requests: processing begins immediately after verification and confirmation.
- Email requests: we generally process a verified request within 3–5 business days.
Completion may take longer where permitted by law because of identity verification, security review, technical backup cycles, a high volume of requests, or a lawful retention obligation. We will respond within any deadline required by applicable law.
Data Deleted
Subject to the limited exceptions below, deletion covers data associated with the account in our active systems, including account and profile information, settings, uploaded content still controlled by us, messages retained in our systems, device or usage data linked to the account, and digital entitlements associated with the account. We also instruct relevant processors to delete associated data where required.
Deletion cannot remove information another user independently copied, recorded, or lawfully retained, or information already disclosed to an independent third party at your direction.
Data Retention
We retain only information reasonably necessary for a lawful purpose after account deletion. This may include:
- transaction, tax, accounting, and refund records for the period required by applicable law, which may be up to seven years in some jurisdictions;
- security, fraud-prevention, abuse, child-safety, dispute, and enforcement records for the period reasonably necessary to protect users and comply with law;
- information subject to a valid legal preservation obligation; and
- de-identified or aggregated information that can no longer reasonably identify you.
Backup data is isolated from ordinary use and removed according to the applicable backup cycle. Retained information is not used for unrelated purposes.
Google Play Purchases
Deleting your Univo account does not automatically cancel, reverse, or refund a completed Google Play purchase. Payment and refund requests are also governed by Google Play's terms and applicable law. If a transaction is still pending, its status remains subject to Google Play's processing. Contact Google Play or Univo support if you need help with an eligible refund request.
Canceling a Pending Deletion Request
If an email deletion request has not yet been completed, you may ask us to cancel it by replying to the same email thread. We cannot restore an account after deletion has been completed.
Related Policies
Please also review the Univo Privacy Policy, Univo Terms of Service, and Univo Child Safety Standards.
Contact
For questions about account or data deletion, contact:
Legal entity: BELIRA COMPANY LIMITED
Email: uahpiryiulamd@hotmail.com
Address:
Rm D G/F
1 MAN CHEONG ST
Yau Ma Tei
Hong Kong